Safety

How Flowstay keeps bookings safe for guests and hosts.

Verified hosts and guests

Hosts complete business verification before publishing, and listings can require verified guests for an extra layer of trust.

Secure payments

Payments run through our payment providers. We never ask you to pay outside the platform or share card details in chat.

Company-scoped accounts

Every booking is tied to a real company with named team members — accountability from request to review.

Reviews that reflect reality

Guests and hosts review each other after completed stays; both sides submit privately and are revealed together.

Report a problem

If something feels off — a listing, a payment, or a message — contact [email protected] and we will investigate.